Contact Tracing Playbook
  • Contact Tracing Playbook
  • What is contact tracing
    • Three core steps
    • Who is responsible
    • Manual vs. digital
    • Asymptomatic cases
    • Things to consider
  • Contact tracing programs
    • Federal
    • States
    • City / County
  • How to do contact tracing
    • Workforce expansion
    • Laboratory testing
    • Isolation and quarantine
    • Monitoring and evaluation
    • Data management
      • Legal & data sharing frameworks
      • Negotiating data rights with vendors
    • Technology enablement
    • Review of vendors
  • Other resources
  • Glossary
  • Other Playbooks
  • About USDR
    • Authors
    • Have questions? Get in touch with USDR
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  1. Contact tracing programs

States

States are beginning to scale their own programs

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Last updated 5 years ago

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Massachusetts

Massachusetts established the country’s first state-wide contact tracing program, the , in early April with a budget of $44m and a plan to hire more than 1,000 contact tracers () for the state’s 7 million residents. The CTC involves multiple state organizations, including the and the , along with public health organization and consulting firm . The CTC empowers the decentralized state’s 351 local health departments to execute contact tracing in every city and town in Massachusetts, and had spoken to over 5,000 residents by the close of April.

, the CTC distributes work across support organizations:

  • MDPH manages data, guides activities, and supports oversight

    • Including use of

  • PiH hires, trains, supervises staff, plus technical assistance

    • As of mid-April, the program has fielded over 15,000 applications for the 1,000 openings.

  • CHICA provides virtual support via call center (see ) to contact cases and provides care resource management

  • supports automated triage and referrals

The CTC has outlined a to inform residents and increase engagement, including its .

Contact tracing staff are joined by 1700+ academic public health volunteers from the state’s colleges and universities who have been supporting the state’s contact tracing efforts.

North Dakota

North Dakota currently leads the country in contact tracing, with 352 trained contact tracers for its 762,000 residents. It is hiring for multiple roles related to data management and contact tracing program through its .

North Carolina

North Carolina launched its own Community Tracing Collaborative and is hiring 500 people ().

Michigan

Michigan announced a plan to hire 3.5k volunteers for contact tracing as part of , and has since trained over 2k, but has since slowed efforts after it increased scrutiny around its contracts related to the effort.

Community Tracing Collaboration (CTC)
job posting
Massachusetts Department of Public Health
(MDPH)
Commonwealth Health Insurance Connector Authority
(CHICA)
Partners in Health (PiH)
Accenture
As outlined in the program’s brief
Massachusetts Virtual Epidemiological Network (MAVEN)
Phone scripts
Buoy Health
comprehensive media strategy
“just answer the call” campaign
Workforce Coordination Center
job posting
a state-wide effort
City / County